Support

ENetworkSupply LLC. has Technical Expertise You Can Count On

We will support your firm’s business-critical support during and non-business hours; you can expect great support from our team throughout the whole process in doing business with us. We’ve invested in a large internal team, so you can rest assured none of the support you’ll receive will be delayed. Regardless of your region, we’ll be here 24/7/365, ready to assist with your urgent business issues. Also In emergency we can provide majority of the network gear via overnight delivery for our clients.


eNetworkSupply sells new, pre-owned, and refurbishedhardware (“Equipment”). All Equipment typically ships within 48 hours from receipt of Purchase Order. Orders can be expedited sooner if necessary for an additional charge if it’s available.

WARRANTY CONDITIONS

We take pride that our Equipment will be shipped ready to work—and you can be confident that we take pride in our customer satisfaction and customer service.

We provide a limited warranty on all Equipment for a term that ranges from 90 days to five (5) years, depending on the products you purchase from us (the “Warranty Period”). The warranty Period begins on the date you first purchased the product.

This warranty is only valid for the original purchaser of the Equipment (“Buyer”)

During the Warranty Period, if you experience an equipment failure with your order, we will issue a RMA for you to ship the Equipment back to us. Once received, eNetworkSupplywill replace any defective Equipment, or if it is unable to locate a suitable replacement, eNetworkSupply will repair the Equipment. If it is unable to do either, eNetworkSupply will refund the purchase price to Buyer

Notwithstanding the foregoing, the limited warranty listed above specifically EXCLUDES damage resulting from causes other than normal wear and tear including, without limitation: neglect, accident; alterations; improper use or misuse; failure of electrical power; improper installation; mishandling; air conditioning, or humidity control; acts of God, including, without limitation, lightning strikes or power surges. This Warranty is non-transferrable and is valid from the date of the original purchase only.

Replacement or repaired equipment will be shipped using our preferred carrier, freight prepaid by eNetworkSupply, excluding import duties, taxes and fees, where applicable.

EXCEPT FOR THE EXPRESS WARRANTIES CONTAINED HEREIN, ENETWORKSUPPLY HEREBY DISCLAIMS ANY AND ALL OTHER WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF FITNEES FOR A PARTICULAR PURPOSE AND IMPLIED WARRANTIES OF MERCHANTABILITY.

BEYOND THE REMEDIES PROVIDED FOR IN THIS LIMITED WARRANTY, ENETWORKSUPPLY SHALL NOT BE LIABLE TO YOU FOR ANY SPECIAL, INDIRECT, CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, ANY LIABILITY FOR THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST SOFTWARE. THE LIABILITY OF ENETWORKSUPPLY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH ENETWORKSUPPLY IS RESPONSIBLE.

SOME STATES, JURISDICTIONS OR COUNTRIES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

RESTOCKING FEE

A restocking fee of 25% of the original purchase price (the “Restocking Fee”) will be charged for all Equipment returned to E Network Supply during the Warranty Period that is deemed as working and operational upon E Network Supply’s receipt of returned equipment. The Restocking Fee will be in effect for the duration of the Warranty Period provided by us and will also apply to purchase orders that are canceled before the equipment is received or shipped. All RMA’s whether defective will expire after 10 calendar days if not returned.